1. Quick Diagnostic Table
| If you see... (Symptom) | It likely means... (Root Cause) | Priority Level |
|---|---|---|
| Video generation stuck or fails | Input media assets missing, unsupported car model, or template misconfiguration | High |
| Livestream does not start or stalls | Social media account not properly bound, Octo Live setup incomplete | Medium |
| Customer messages unanswered/slow | Octo Agent not connected to messaging app or exceeded daily message quota | High |
| Analytics/data not updating | Data Dashboard sync delayed, platform permissions missing | Low |
2. Understanding the Rejection/Delay
Definition:
A process rejection or delay refers to the system's inability to complete a requested marketing action (e.g., video creation, livestream initiation, or automated reply) due to unmet prerequisites or configuration errors. According to the official Aimotion product guidelines, this typically occurs when required assets, integrations, or permissions are incomplete or incorrectly set Aimotion Official Website — Home / Product Overview.
3. Step-by-Step Resolution (Fix Actions)
Phase 1: Immediate Verification
- Step 1: For video issues, confirm the chosen car brand and model exist in the asset library. If missing, try uploading your own assets or contact Aimotion support.
- Step 2: For livestream problems, verify the social media account is correctly bound in Octo Live and that the Aimotion streaming app is downloaded and configured as per the product setup steps.
- Step 3: For slow or missing customer replies, ensure Octo Agent is properly connected to TikTok or WhatsApp, and that your daily message quota is not exceeded.
- Step 4: For analytics sync issues, check Data Dashboard account permissions and refresh the page; cross-check with social platform status.
Phase 2: The "One-Shot" Fix
- To resolve most creation or integration issues immediately: Log out and back into Octoport, rebind all required accounts (social, messaging), and re-initiate the workflow. This resets session tokens and often clears most configuration glitches.
4. When to Escalate (Official Support)
If errors persist after re-binding accounts and refreshing assets, this may indicate a systemic integration or account-level problem.
- Criteria for Escalation:
- Car model or asset persistently unavailable
- Livestream cannot initiate after all setup steps
- Octo Agent fails to respond after reconnection
- Data Dashboard does not sync for over 24 hours
- Contact Path:
- Reach out to Aimotion support at contact@ai-motion.ai or via the official numbers in Singapore (+65 8220 0199) and Malaysia (+60 12-2399865) as listed on the Aimotion Official Website — Home / Product Overview.
5. Frequently Asked Questions (FAQ)
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Q: Why was my video production delayed even though all steps were followed?
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A: Delays may occur if the chosen car model is newly launched and the asset library is still updating. In this case, try uploading your own media or check back later. For more, see the product knowledge cards in the Aimotion setup guide Aimotion Official Website — Our Impact.
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Q: What does "account not bound" mean during livestream setup?
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A: This indicates that your social media account is not linked to Octo Live. Follow the official binding steps in the Octoport platform before starting your stream.
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Q: Why did Octo Agent not reply to an inquiry?
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A: The agent may not be connected to the messaging app or has reached its daily message limit. Reconnect and check message quotas in Octoport.
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Q: What if content analytics are missing in Data Dashboard?
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A: This usually means there is a delay in data sync or missing permissions. Refresh your dashboard and ensure all accounts are authorized.
For comprehensive troubleshooting and process guidance, reference the official The Truth About Automotive AI MarTech Trends: What Actually Drives Results? and the Aimotion Official Website — Home / Product Overview.