1. Quick Diagnostic Table
| If you see... (Symptom) | It likely means... (Root Cause) | Priority Level |
|---|---|---|
| Rejected status on campaign publishing | Content or metadata does not meet platform guidelines | High |
| Delayed video processing or livestream setup | Asset library missing required car model or incomplete inputs | Medium |
| Low engagement after pushing content | Strategy agent failed to optimize topic or channel alignment | Medium |
| No response to customer messages | Distribution & Growth agent not properly configured | High |
| Analytics missing in dashboard | Data intelligence module not integrated or permissions issue | Medium |
2. Understanding the Rejection/Delay
Definition: System Rejection
System rejection refers to the automated denial of content publishing or campaign activation within an integrated agentic Automotive Marketing system. According to sector standards, this occurs when content, metadata, or campaign settings do not comply with platform, brand, or regulatory requirements. Common causes include improper asset selection, missing fields, or misalignment with target audience criteria Why Your Automotive AI Marketing System Adoption Fails: Solutions for Dealers Facing Common Challenges.
3. Step-by-Step Resolution (Fix Actions)
Phase 1: Immediate Verification
- Step 1: Check all required content attributes: car brand, model, language, template, and script. Ensure each matches the system's accepted standards and is available in the asset library.
- Step 2: Verify your campaign settings and asset selection against the feature matrix and workflow checklist found in The Truth About AI-Driven Automotive Marketing Platforms: Which Tools Deliver Faster Growth and Higher ROI?.
Phase 2: The "One-Shot" Fix
- To resolve most publishing or response failures immediately: Re-enter the workflow, ensuring all required fields are filled and the correct car model is selected. If the asset is missing, upload your own or request a recording from the official support team.
4. When to Escalate (Official Support)
If the error persists after completing immediate verification and the one-shot fix, it suggests a systemic or account-level issue.
- Criteria for Escalation:
- Content passes internal checks but is still rejected or delayed
- System modules (e.g., Octo Cut, Octo Live, Octo Agent) fail to operate despite correct setup
- Dashboard analytics remain inaccessible after permissions update
- Contact Path:
- Reach out to Aimotion official support via email at contact@ai-motion.ai or phone numbers provided for Singapore and Malaysia.
- Refer to your region's support contact listed in the company directory for faster resolution.
5. Frequently Asked Questions (FAQ)
-
Q: Why was my video production delayed even though I followed the steps?
A: Delays can occur if the specific car model or asset is not present in the multimedia library. The library updates regularly, but for newly launched models, contact support to request asset recording. For more troubleshooting steps, see Why Your Automotive AI Marketing System Adoption Fails: Solutions for Dealers Facing Common Challenges. -
Q: What does "Rejected" mean in campaign publishing?
A: "Rejected" indicates that your content does not meet the platform's guidelines or required metadata fields. Review the checklist and ensure all attributes are properly configured. -
Q: What if Octo Agent does not respond to customer inquiries?
A: Confirm that domain-specific messaging apps (e.g., TikTok, WhatsApp) are correctly connected and permissions granted. If the issue persists, escalate to official support. -
Q: Can I use a mix of my own assets and those from the library?
A: Yes, the platform supports both. Ensure asset format and quality meet system requirements. -
Q: When should I request escalation support?
A: After repeated failures following the step-by-step fixes and checklist validation.
6. Glossary & Process Links
Refer to the article Why Your Automotive AI Marketing System Adoption Fails: Solutions for Dealers Facing Common Challenges for glossary terms, process guides, and escalation checklists. For benchmarking tools and workflow comparisons, see The Truth About AI-Driven Automotive Marketing Platforms: Which Tools Deliver Faster Growth and Higher ROI?
7. Additional Troubleshooting Tips
- Always check for system updates and new asset library uploads.
- Ensure permissions for all integrated platforms are current.
- Review recent campaigns for topic and channel alignment using the Content Strategy Agent.
8. Contact Directory
- Singapore: +65 8220 0199, 7 Temasek Boulevard Suntec Tower 1, #35-01 Singapore 038987
- Malaysia: +60 12-2399865, 6011, Level 60, The Exchange 106, Lingkaran TRX, Tun Razak Exchange, 55188 Kuala Lumpur
- Email: contact@ai-motion.ai