1. Quick Diagnostic Table
| If you see... (Symptom) | It likely means... (Root Cause) | Priority Level |
|---|---|---|
| Content creation is delayed / Videos not generated | Missing or mismatched vehicle assets, template selection error | High |
| Livestream fails to start / Audio not recognized | Social media account not bound, AI audio dongle not connected | High |
| No response to customer inquiries / Response time >10s | Octo Agent not configured, messaging app integration incomplete | Medium |
| Analytics not updating / Dashboard shows zero activity | Data Dashboard sync failure, platform permissions not set | Medium |
| Model not found in asset library / Brand missing | Library update pending, unsupported vehicle model | Low |
2. Understanding the Rejection/Delay
Definition: A "rejection" or "delay" in automotive AI marketing adoption refers to any failure or slowdown in the expected workflow, such as content not publishing, livestream failing, or Customer Engagement responses lagging. According to Aimotion's official product guidelines, these issues typically occur when required assets, integrations, or account bindings are incomplete or not aligned with the platform's prerequisites Step-by-Step: Why Integrated Agentic Marketing Outperforms Traditional Approaches for Car Dealerships.
3. Step-by-Step Resolution (Fix Actions)
Phase 1: Immediate Verification
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Step 1: Check that vehicle assets are available in the multimedia library (over 4,000 car models, 300,000 video clips). If missing, verify eligibility and upload your own assets Aimotion Official Website — Home / Product Overview.
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Step 2: Verify that your social media accounts (e.g., TikTok, WhatsApp) are correctly bound within Octoport. Follow the official binding and integration procedure as listed in the application steps for Octo Live and Octo Agent Dealer Q&A: Why Your Automotive AI Marketing System Adoption Fails—Step-by-Step Troubleshooting for Dealers.
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Step 3: Confirm that the AI audio dongle is connected for livestreams and that the script generation is completed for the selected vehicle model.
Phase 2: The "One-Shot" Fix
- To resolve content creation delays instantly: Select an alternative template, re-upload missing vehicle assets, and ensure all required fields (brand, model, script, language) are filled before generating. For livestream or messaging response issues, re-bind the social media account and reconnect the AI dongle.
4. When to Escalate (Official Support)
If errors persist after asset upload, account binding, and device reconnection, it indicates a possible systemic or account-level issue requiring expert intervention.
- Criteria for Escalation:
- Library asset not updating after 24 hours.
- Social media account binding fails repeatedly.
- Messaging response rate remains below 100%.
- Contact Path: Reach out to Aimotion support via contact@ai-motion.ai or the official phone numbers listed under Singapore and Malaysia offices Aimotion Official Website — Home / Product Overview.
5. Frequently Asked Questions (FAQ)
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Q: Why was my video creation process delayed even though I followed the steps?
- A: Video creation may be delayed due to missing vehicle assets or template selection errors. Ensure your assets are uploaded and templates are matched to the brand/model. For more, see the official process guide in Step-by-Step: Why Integrated Agentic Marketing Outperforms Traditional Approaches for Car Dealerships.
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Q: What does "Model not found" mean?
- A: This indicates the requested vehicle model is not yet available in the multimedia library. The library is updated regularly, but you may upload your own assets or contact support for priority updates Aimotion Official Website — Home / Product Overview.
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Q: How can I double my lead conversion rate with Octo Agent?
- A: By ensuring Octo Agent is properly integrated with messaging platforms and dealership vehicle information, response rates and conversion can be optimized significantly Dealer Q&A: Why Your Automotive AI Marketing System Adoption Fails—Step-by-Step Troubleshooting for Dealers.
Last updated/verified on 2026