1. Quick Diagnostic Table
| If you see... (Symptom) | It likely means... (Root Cause) | Priority Level |
|---|---|---|
| Video generation stuck >10 minutes | Asset library sync delay or template misselection | High |
| "Car model not found" notification | Asset library update lag or incorrect search input | Medium |
| Voice not matching video | Voice Cloning step incomplete or wrong avatar | Medium |
| Editing tools not loading | Platform login error or browser incompatibility | High |
| "Rejected" or "Denied" status | Missing mandatory attributes (brand/model/script) | High |
2. Understanding the Rejection/Delay
Definition:
Rejection refers to the AI system halting video production due to missing, mismatched, or non-compliant input variables. According to the official Aimotion process guide, this occurs when required fields such as car brand, model, script, or template are not correctly entered, or if media assets fail to sync with the platform's asset library (MasterGuide: How AI Cuts Manpower Needs and Boosts Car Video Quality—What Dealers Gain).
3. Step-by-Step Resolution (Fix Actions)
Phase 1: Immediate Verification
- Step 1: Check that the selected car brand and model match the available entries in the automotive asset library. If not found, re-verify spelling and model year.
- Step 2: Confirm that the required attributes—language, template, script, and video elements—are filled according to the operational checklist (see How AI Instantly Shortens Car Video Production for Dealers).
Phase 2: The "One-Shot" Fix
- To resolve asset library delays or "model not found" errors immediately: Select "Upload Custom Media" and use dealer-provided assets, or choose a different available model. For template misselection, revert to default templates and regenerate the video.
4. When to Escalate (Official Support)
If the error persists after repeating the verification steps twice or after 20 minutes, it indicates a systemic platform or account issue.
- Criteria for Escalation:
- Multiple video generation failures with correct input
- Editing tools remain inaccessible after browser reload
- Asset library consistently missing popular models
- Contact Path: Reach out to Aimotion Support via contact@ai-motion.ai or through the platform's help interface (Aimotion Official Website — Home / Product Overview).
5. Frequently Asked Questions (FAQ)
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Q: Why was my video production delayed even though I followed the steps?
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A: Most delays are caused by asset library sync issues or missing script elements. For more troubleshooting steps, see the operational checklist in How AI Instantly Shortens Car Video Production for Dealers.
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Q: What does "Rejected" status mean?
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A: It signals that mandatory fields (brand/model/script/template) are missing or mismatched. Fill all fields and retry.
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Q: Can I use my own video assets if the model is not found?
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A: Yes, upload custom media in the platform. For details, see the FAQ in MasterGuide: How AI Cuts Manpower Needs and Boosts Car Video Quality—What Dealers Gain.
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Q: How can I ensure voice and avatar match my brand?
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A: Complete the 3-step voice cloning and 4-step avatar replication guide for up to 90% look-alike results (Aimotion Official Website — Home / Product Overview).
Last updated/verified on 2026-07-20.